Refund Policy

Nestra Living – Return & Refund Policy

At Nestra Living, we are committed to offering practical, stylish, and high-quality home and kitchen accessories designed to make everyday living easier and more convenient.

If something is not right with your order, we aim to resolve the issue fairly, clearly, and efficiently.

✅ Eligibility for a Return or Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the 14-day return period
  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • The item is damaged, defective, or incorrect
  • The product meets the return conditions outlined in this policy

🚫 Non-Refundable Items

We may not accept returns for:

  • Items that have been used, washed, installed, or altered after delivery
  • Items returned without their original packaging
  • Custom or made-to-order products
  • Final sale or clearance items
  • Products specifically marked as non-returnable at checkout
  • Items damaged due to misuse, improper handling, incorrect cleaning, or excessive force
  • Products showing signs of wear or customer-caused damage

📝 How to Request a Return

To request a return, please contact our customer support team and provide:

  • Your order number
  • Your full name or the email address used to place the order
  • A brief explanation of the reason for the return
  • Clear photos of the product and packaging where applicable
  • Photos showing any damage, defect, or incorrect item received

Please do not return any item before receiving return approval and instructions from our support team.

🔄 Return & Refund Process

1. Review & Approval

Once we receive your return request, our team will review the information provided.

We may request additional photos, videos, or order details where necessary to evaluate your request.

If your return is approved, we will provide you with the next steps.

2. Return Instructions

For approved returns, we will provide:

  • The appropriate return address
  • Packaging requirements
  • Shipping and return instructions
  • Any additional information required to process your return

The returned package should include your order number and any other information requested by our support team.

📦 Return Packaging Requirements

Returned items must be:

  • Securely packaged to prevent damage during transit
  • Returned in their original packaging whenever possible
  • Complete with all included accessories, parts, manuals, or other materials
  • In the same condition in which they were received

Nestra Living is not responsible for damage caused by inadequate return packaging.

🚚 Return Shipping Costs

Return shipping costs are generally the customer’s responsibility.

Nestra Living will cover or reimburse reasonable return shipping costs where applicable if:

  • The product is defective
  • The product arrived damaged
  • The wrong item was delivered

Original shipping charges are generally non-refundable unless the return is caused by an error on our part or otherwise required by applicable law.

3. Refund Issuance

Once the returned item is received, it will be inspected.

If the return is approved after inspection:

  • The refund will be issued to the original payment method
  • Refund processing typically takes 5–7 business days
  • Additional time may be required for your bank, card provider, PayPal, or other payment provider to reflect the refund in your account

You will be notified once your refund has been processed.

📌 Important Notes

  • All returns must be approved before being sent back
  • Items must be returned in their original condition
  • Products should include all original packaging and accessories
  • Shipping fees are generally non-refundable unless the product is defective, damaged, incorrect, or otherwise required by law
  • Returns showing signs of use, misuse, damage, missing parts, or incomplete packaging may be rejected
  • Refunds will only be issued after the returned product has been received and inspected
  • Customers should keep their return tracking information until the return has been completed
  • Excessive, fraudulent, or suspicious return activity may be reviewed and may result in a return request being declined where legally permitted

💬 Need Help?

If you have any questions about a return, refund, damaged item, or incorrect order, please contact us through our Contact Us page.

Our support team will assist you throughout the process and work to keep your Nestra Living shopping experience smooth, simple, and transparent.